My company is Dell
Examine your site and answer the following questions:
- Assess emotional connectedness by describing whether you feel related to the type of people who are customers of this company.
- Does the site make you feel as though the company actually cares about you?
- Does the site make you feel as though the company understands you?
- Assess the online experience by evaluating the Web site’s search paths. Are they easy to follow?
- Look for a typical product on the site and report whether you ever felt lost while navigating.
- Evaluate the information that you found about the product. Were there delays or a lack of information?
- Assess the site’s customer service potential by evaluating the number and types of ways that they offer customer service.
- Do they seem willing and ready to respond to your needs as a customer?
- Does the site give visitors the opportunity to “talk back?”
- Assess the site’s trust building by explaining why you would or would not trust the site to keep personal information safe.
- Would you feel safe making a purchase or other transaction on the site?
- Why or why not?
Make recommendations to improve the customer experience on this site.
Submit your answers in a Microsoft Word document containing 600800 words. All written assignments should follow APA rules for attributing sources.