Module 01 Written Assignment – Analysis of a Fast Food Restaurant, Coffee Shop, or Grocery Store

Visit a fast food restaurant, coffee shop, or grocery store during a peak time of day. Spend 30 minutes observing the procedures in place to serve and process customers. Keep track of how long each process takes.

Write a 3-5 page analysis of your observations. Make sure that you answer the following:

  • How would you measure the efficiency of the process?
  • What are the key design principles that govern the effectiveness of this process?
  • Did you observe lag times in the process?
  • What part of the process was the slowest?
  • What part of the process was the fastest?
  • What changes to the process would you recommend?

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