You have just learned that your company is looking for ways to cut
back expenses. One of the cost cutting measures being considered is to
terminate the training department, as the company considers this an
expense and they do not believe training is contributing to the
profitability of the company. As the head of the training department it
is your job to defend the value of the department. You realize that
well trained employees perform their jobs more efficiently and
consequently can contribute to higher productivity and profits for the
company. One way to show the value of training is to have tools that
will allow a manager to track the performance of an employee both before
and after they have received training.
- Report
Write a report that will be shared with
senior management on why training is a very important part of the
companys overall financial success. Discuss the advantages of having
well-trained employees. - Evaluation Tool
Using what you have learned
about transfer training and the evaluation of training programs create
an evaluation tool which can be used to evaluate how effective any given
employee training program is in terms of:
- Increasing the level of transfer of knowledge (knowledge retention)
- Monitoring the effectiveness of the skill performance in the job performance improvement
- Include common attributes in your evaluation tool which could be
applicable to most employees at the organization such as: employees
showing concern for saving the company money or consistently turning in
error free work. Your training tool should contain a minimum of 10
evaluation criteria.
Your training evaluation tool must be included with your report
defending the value of the training department. You know that your
report will be shared with senior level managers and eventually to the
board of directors. However, you are uncertain whether or not you will
be allowed to present your work at a later time or in a different
manner. Therefore it is important that your report is well written and
professional.
Report Details
The report should be 5-7 pages in length and include:
- Executive Summary highlighting all the factors in the scenario.
- Justification of the importance of retaining the training department
in the company and explanation of how the training department is
important to the overall success of the company. - Training Evaluation Tool to evaluate knowledge retention and job performance improvement (10 criteria minimum).
- Explanation of how the evaluation tool will be implemented.
- Describe how the evaluation tool will help evaluate the level of
transfer of knowledge and skill performance for current training
programs as well as, monitor and improve planning for future training
effectiveness. - Summary and conclusion of tools effectiveness.
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