write your personal reflection based on a book, Four Seasons

1. Term Paper Criteria for 100 points:

Write your personal reflection based on a book, Four Seasons: The Story of a Business Philosophy, Isadore Sharp (max. five pages)

• How the company’s leadership is different from other hospitality businesses? (one page)
• How does the company care about internal customers (=employees)? (one page)
• How the company serves external customers? (one page)
• How will you apply what you learned from this book into your future professional life? (one page)
• What is your own definition of “Service Management”? (half page)

• A term paper must be typewritten and submitted to Dropbox in D2L by Apr. 6 (Fri.) by Noon.

• Double-spacing, all pages numbered, correct spelling, and good grammar 12 font size,

40% Personal reflection of a book, Four Seasons: The Story of a Business

Philosophy

30% Detail in expressing issues, concisely and accurately

30% Quality of written expression including grammar, right format