Conflict Resolution Paper: Guidelines, assignment help

Description

Purpose

The purpose of this assignment is to learn how to identify
and effectively manage conflicts that arise in care delivery settings resulting
in better management of patient care, including appropriate delegation.   You
will gain insight into conflict management strategies and develop a plan to
collaborate with a potential nurse leader about the conflict and its impact in
a practice setting.

Directions

1.  Read Finkelman (2012), pp. 361·76.

2.  Observe
nurses in a care delivery setting. Identify a recurring conflict with the
potential to negatively impact patient care. Decide if delegation was an issue
in the conflict. This should be from your practice setting or prelicensure
experiences.

3.  Provide
details of what happened, including who was involved, what was said, where it
occurred, and what was the outcome that led you to decide the conflict was
unresolved.

4.  Identify
the type of conflict. Explain your rationale for selecting this type.

5.  Outline
the four stages of conflict, as described in our text, and how they relate to
your example.

6.  Propose
strategies to resolve the conflict. Search scholarly sources in the library and
the Internet for evidence on what may be effective.

7.  Discuss
if delegation was an issue in the conflict. Be specific.

8.  Describe
how you would collaborate with a nurse leader to reach consensus on the best
strategy to employ to deal with the conflict.

9.  Describe
the rationale for selecting the best strategy.

10.  Provide
a summary or conclusion about this experience or assignment and how you may
deal with conflict more effectively in the future.

11.  Write
a 5· page paper (not including the title or References pages) using APA format
that includes the following.

a. 
Describe an unresolved (recurring) conflict that
you experienced or observed. Identify the type of conflict.

b. 
Provide details of what happened, including who
was involved, what was said, where it occurred, and what was the outcome that
led you to decide the conflict was unresolved.

c. 
Outline the four stages of conflict, as
described in Finkelman, and how the stages relate to your example. Decide if
delegation was an issue in the conflict. Be specific.

d. 
Describe the strategies for conflict resolution
and how you would collaborate with a nurse leader to resolve the conflict.
Cites resources.

e. 
Provide a conclusion or summary about this experience
and how you may deal with conflict more effectively in the future.

f. 
Submit to the Dropbox by the end of Week 3.

Grading Criteria: Conflict Resolution Paper

Category

Points

%

Description

Detailed
description of conflict, including type of conflict

60

30
%

Describes
the conflict, providing details and type of conflict

Four
stages of conflict and relationship to identified conflict, including
delegation issues

40

20%

Describes
stages and their relationship to identified conflict and delegation

Strategies
for conflict resolution and collaboration with a leader, including resources

60

30%

Various
strategies for resolution of identified conflict;

discusses
collaborative efforts with a nurse leader to resolve conflict; includes
resources

Conclusion
or summary

20

10%

Provides
a conclusion about the learning experience and how this assignment will
provide guidance for future conflict resolution skills

Clarity
of writing

20

10%

Content
is organized, logical, and with correct grammar, punctuation, spelling, and
sentence structure are correct.  APA
formatting is apparent and CCN template is utilized. References are properly
cited within the paper; reference page includes all citations; proper title
page and introduction are present, and evidence of spell and grammar check is
obvious.

Grading Rubric Conflict Resolution Paper

Assignment
Criteria

Outstanding
or Highest Level of Performance

A

Very
Good or High Level of Performance

B

Competent
or Satisfactory Level of Performance

C

Poor,
Failing, or Unsatisfactory Level of Performance

F

Detailed description of conflict, including type of conflict

60 points

After an introduction
paragraph, paper thoroughly provides

observations of
conflict in practice setting.

The paper thoroughly
states if negative outcomes were observed and identifies the specific type of
conflict observed.  It provides details
of what happened, including who was involved, what was said, where it
occurred, and what was the outcome that led you to decide the conflict was
unresolved.

55·0 points

After an introduction
paragraph, paper clearly provides

observations of
conflict in practice setting.

It clearly states if
negative outcomes were observed and identifies the specific type of conflict
observed.  It provides some details of
what happened, including who was involved, what was said, where it occurred,
and what was the outcome that led you to decide the conflict was unresolved.

50·4
points

After an introduction
paragraph, the paper provides

observations of conflict
in practice setting.

It briefly states if
negative outcomes were observed and identifies the specific type of conflict
observed.  It provides few details of
what happened, including who was involved, what was said, where it occurred,
and what was the outcome that led you to decide the conflict was unresolved.

46·9
points

After an introduction
paragraph, the paper provides

observations of
conflict in practice setting.

It does not state if
negative outcomes were observed or identifies the specific type of conflict
observed.

 It provides few details of what happened,
including who was involved, what was said, where it occurred, and what was
the outcome that led you to decide the conflict was unresolved.

0·5
points

Four stages of conflict and relationship to identified conflict,
including delegation issues

40 points

Paper thoroughly outlines
the four stages of conflict, as described in Finkelman, and how the stages
relate to the example. It states if delegation was an issue in the conflict.

37·0
points

Paper clearly outlines
the four stages of conflict, as described in Finkelman, and how the stages
relate to the example. It states if delegation was an issue in the conflict.

34·6
points

Paper briefly outlines
the four stages of conflict, as described in Finkelman, and how the stages
relate to the example. Does not state if delegation was an issue in the
conflict.

30·3
points

Paper does not outline
the four stages of conflict as described in Finkelman. It does not state how
the stages relate to the example. It does not state if delegation was an
issue in the conflict.

0·9
points

Strategies for conflict resolution and collaboration with a leader,
including resources

60 points

Paper describes
strategies for conflict resolution and collaboration with a nurse leader to
resolve conflict.

Besides Finkelman, the
paper locates two scholarly articles and thoroughly summarizes all resources.

55·0
points

Paper describes
strategies for conflict resolution and collaboration with a nurse leader to
resolve conflict.

Besides text, the
paper locates one scholarly article.

It generally
summarizes both of them.

50·4
points

Paper describes
strategies for conflict resolution and collaboration with a nurse leader to
resolve conflict.

It only uses text. It
does not locate an additional scholarly article. The summary is not detailed.

46·9
points

Paper describes
strategies for conflict resolution and collaboration with a nurse leader to
resolve conflict.

It does not locate
scholarly sources. Therefore, the summary is missing or inaccurate.

0·5
points

Conclusion and summary

20 points

Paper provides a
thorough conclusion or summary and description of plans for dealing with
conflict in the future.

18·0
points

Paper provides a clear
conclusion or summary and brief description of plans for dealing with
conflict in the future.

16·7
points

Paper provides a brief
summary but does not describe plans for dealing with conflict in the future.

14·5
points

Paper does not
provide conclusion or summary paragraph. The reader is left hanging about future
plans for dealing with conflict.

0·3
points

Clarity of writing

20 points

Content is organized,
logical, and grammar, punctuation, spelling, and sentence structure are
correct. APA formatting is apparent, utilizing CCN template. References are properly
cited within the paper. Reference page includes all citations; proper title
page and introduction are present and evidence of spell and grammar check is
obvious. Less than three errors are noted.

18·0
points

Content is mostly
organized, logical, and grammar, punctuation, spelling, and sentence
structure are correct. APA formatting is apparent, utilizing CCN template.
References are properly cited within the paper. Reference page includes all
citations; proper title page and introduction are present and evidence of
spell check and grammar check is obvious. Four to six errors are noted.

16·7
points

Content is somewhat
organized, logical and grammar, punctuation, spelling, and sentence structure
are correct. APA formatting is somewhat apparent, but CCN template was not
utilized. References are properly cited within the paper. Reference page
includes all citations; proper title page and introduction are present and
evidence of spell check and grammar check are not obvious. Seven to 10 errors are noted.

14·5
points

Content is
disorganized and writing has numerous grammar, spelling, or syntax errors,
and APA formatting errors are obvious. Spell check and grammar check are not obvious. More than 11 errors are noted.

0·3
points

Total
Points Possible= 200

Points Earned =

A quality assignment
will meet or exceed all of the above requirements.

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