Description
Purpose
The purpose of this assignment is to learn how to identify
and effectively manage conflicts that arise in care delivery settings resulting
in better management of patient care, including appropriate delegation. You
will gain insight into conflict management strategies and develop a plan to
collaborate with a potential nurse leader about the conflict and its impact in
a practice setting.
Directions
1. Read Finkelman (2012), pp. 361·76.
2. Observe
nurses in a care delivery setting. Identify a recurring conflict with the
potential to negatively impact patient care. Decide if delegation was an issue
in the conflict. This should be from your practice setting or prelicensure
experiences.
3. Provide
details of what happened, including who was involved, what was said, where it
occurred, and what was the outcome that led you to decide the conflict was
unresolved.
4. Identify
the type of conflict. Explain your rationale for selecting this type.
5. Outline
the four stages of conflict, as described in our text, and how they relate to
your example.
6. Propose
strategies to resolve the conflict. Search scholarly sources in the library and
the Internet for evidence on what may be effective.
7. Discuss
if delegation was an issue in the conflict. Be specific.
8. Describe
how you would collaborate with a nurse leader to reach consensus on the best
strategy to employ to deal with the conflict.
9. Describe
the rationale for selecting the best strategy.
10. Provide
a summary or conclusion about this experience or assignment and how you may
deal with conflict more effectively in the future.
11. Write
a 5· page paper (not including the title or References pages) using APA format
that includes the following.
a.
Describe an unresolved (recurring) conflict that
you experienced or observed. Identify the type of conflict.
b.
Provide details of what happened, including who
was involved, what was said, where it occurred, and what was the outcome that
led you to decide the conflict was unresolved.
c.
Outline the four stages of conflict, as
described in Finkelman, and how the stages relate to your example. Decide if
delegation was an issue in the conflict. Be specific.
d.
Describe the strategies for conflict resolution
and how you would collaborate with a nurse leader to resolve the conflict.
Cites resources.
e.
Provide a conclusion or summary about this experience
and how you may deal with conflict more effectively in the future.
f.
Submit to the Dropbox by the end of Week 3.
Grading Criteria: Conflict Resolution Paper
Category |
Points |
% |
Description |
Detailed |
60 |
30 |
Describes |
Four |
40 |
20% |
Describes |
Strategies |
60 |
30% |
Various discusses |
Conclusion |
20 |
10% |
Provides |
Clarity |
20 |
10% |
Content |
Grading Rubric Conflict Resolution Paper
Assignment |
Outstanding A |
Very B |
Competent C |
Poor, F |
Detailed description of conflict, including type of conflict 60 points |
After an introduction observations of The paper thoroughly 55·0 points |
After an introduction observations of It clearly states if 50·4 |
After an introduction observations of conflict It briefly states if 46·9 |
After an introduction observations of It does not state if It provides few details of what happened, 0·5 |
Four stages of conflict and relationship to identified conflict, 40 points |
Paper thoroughly outlines 37·0 |
Paper clearly outlines 34·6 |
Paper briefly outlines 30·3 |
Paper does not outline 0·9 |
Strategies for conflict resolution and collaboration with a leader, 60 points |
Paper describes Besides Finkelman, the 55·0 |
Paper describes Besides text, the It generally 50·4 |
Paper describes It only uses text. It 46·9 |
Paper describes It does not locate 0·5 |
Conclusion and summary 20 points |
Paper provides a 18·0 |
Paper provides a clear 16·7 |
Paper provides a brief 14·5 |
Paper does not 0·3 |
Clarity of writing 20 points |
Content is organized, 18·0 |
Content is mostly 16·7 |
Content is somewhat 14·5 |
Content is 0·3 |
Total |
Points Earned = |
A quality assignment |
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