I’m working on a management exercise and need an explanation and answer to help me learn.
1. You are a manager working in a functionally structured organization. A disgruntled employee is
complaining about problems she is having in that structure. Outline a way you would find out more about
her complaints with regard to her being in this type of structure and some ways to assist her.
3. You have been selected to lead a team to decide on a different type of structure in your organization to
better serve customers who are complaining about poor service that is slow, impersonal, and not meeting
their needs to be heard. Presently, the functional structure isn?t working well. Outline some information
from your knowledge using this chapter that would help the team in its assignment.