PJM 440 Management and The Implementation of Total Quality Essay

PJM440 MOD8 Discussion Post

Please reply to the discussion post below in at least 250-300 words.

Required

• Chapters 14, 21, & 22 in Quality Management for Organizational Excellence: Introduction to Total Quality
• Kopia, J., Kompalla, A., Buchmüller, M., & Heinemann, B. (2017). Performance measurement of management system standards using the balanced scorecard. Amfiteatru Economic, suppl. Total Quality Management: A Way to Lead a Quality-Centered Organization, 19(11), 981-1002.
• Slides 148-159, 257-274 in the PowerPoint supplement to Quality Management for Organizational Excellence: Introduction to Total Quality

Recommended

• Browning, T. R., & Ramasesh, R. V. (2015, Spring). Reducing unwelcome surprises in project management. MIT Sloan Management Review, 56(3), 53-62.

References

American Society for Quality (ASQ). (2018). About ASQ. Retrieved from http://asq.org/about-asq/who-we-are/index.html

International Standards Organization (ISO). (2018a.). About ISO. Retrieved from http://www.iso.org/iso/home/about.htm

International Standards Organization (ISO). (2018b.). ISO 9000 –
Quality management. Retrieved from http://www.iso.org/iso/iso_9000

Project Management Institute (PMI). (2017). A guide to the project management body of knowledge (PMBOK® Guide) (6th ed.). Newtown Square, PA: PMI Publications.

POST:

Consider functional, pure-project, and hybrid organizations. What is the
role of top management in the implementation of total quality? What
about middle management? Should they be different? Why or why not?