Module 04 Written Assignment – The Zappos Culture


Zappos is a company that is known for its unique organizational
culture and commitment to delivering a memorable customer experience.
For this assignment, research Zappos to learn what makes its company
culture and service so different from other companies.

In a 1-2 page paper, describe the characteristics of the Zappos
culture and explain how the employees provide excellent service to
customers. Identify one example that demonstrates how Zappos empowers
its employees to deliver great customer service.

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.

Be sure to follow APA formatting, and include both in-text citations
and a references page. Provide at least one reference and in-text
citation (other than the website) for your paper.

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