Santa Clara University Raleigh & Rosse Compensation System Case Study


This case study is a demonstration of how companies can create effective people management processes to create an unbeatable competitive advantage. Raleigh & Rosse is a luxury goods retail business known for its exceptional customer service. But changes made to the employee’s compensation system were misaligned with the corporate strategy, negatively impacting customer service and, subsequently, the company’s bottom line.

Read the Raleigh & Rosse case in your HBR coursepack and answer the following questions:

1. What was the new compensation system supposed to accomplish and why didn’t it work?

2. What should Linda Watkins do now?


  • Responses should be a maximum of 500 words, double spaced.
  • Use course materials to inform your answer.
  • Submit documents in .docx or .pdf file formats.

Note Please check the attachment for case study reference.

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